Draft version · 2026-09-27
Scope and deployment
Support & Maintenance Policy applies to the selected SNYT deployment and signed commercial agreement.
Accounts and administration
Customers are responsible for authorized administrators, credential protection and account activity.
License and intellectual property
Licensed usage rights are limited to the agreed scope and do not transfer intellectual property.
Services, modules and third parties
Entitlements depend on selected modules. Third-party services remain subject to their own policies and availability.
Customer data and retention
Customers retain ownership of their content. Export, suspension, archiving and retention follow the agreement.
Support, updates and maintenance
Support, updates, security releases and service levels follow the selected plan or written agreement.
Security and responsibility
Each party is responsible for security controls under its management, including credentials, infrastructure and backups.
Fees, suspension and termination
Fees, renewals, grace periods, suspension and termination follow the accepted order and applicable policy.
Legal review
This professional draft requires counsel review before commercial launch.